Pro to Pro: How to Handle Clients Who Keep Requesting Modifications?

Working with a new client is exciting, but it can be frustrating if they keep requesting design changes.

As a professional, it is your job to provide high-quality services and projects, and make the site a place where work can be done quickly and easily.

Your scope of work, professional fees, and the number of revision requests that can be adjusted can help you achieve this. Here are a few pointers to get you started. 

Recognize the needs of the client.

  • Asking the right questions and getting as much information as possible from a client is a crucial part of your job as a professional. It will give you a clear picture of the client’s vision from the beginning of the project.
  • In this case, you should focus on how the space works and explain your design strategy to convince them.
  • Keep the client up-to-date on the progress of the design and solicit their input along the way. You shouldn’t make modifications on-site until the client approves.

Reach an agreement.

  • Start the project by signing a contract that includes your fee, payment schedule, and scope of work before you begin working on it. 
  • Iterations and revisions are common in design due to designer-client collaboration. Include the number of revisions you’re comfortable with in your statement. Clients may not realize how long redesigning takes.
  • Make sure the client thoroughly reads the contract. The contract should be used as a positive client management tool if any discrepancies arise during the project. 

Make it clear that substantial revisions will require time.

  • Clearly explain to the client that major design changes require a lot of your time, which can delay the project and increase the costs.
  • You must also be aware of your client’s needs and expectations. How? Ask the client to share some images of homes or individual spaces that match their design request. The client’s vision will become clearer as a result of this.

Stand firm while remaining composed.

  • While it’s critical to stick to your guns and stay within the parameters of your contract, you should also strive to meet your client’s specific requirements. You’ll be able to keep a good working relationship with your client if you do this.
  • If the situation becomes tense or frustrating, try to keep a positive attitude and be open to the client’s point of view by remaining calm and understanding.

Dos and don’ts

  • Do not revise the drawings immediately if the client requests major design changes. Before making changes to your design, give the client time and space to consider them.
  • As the design progresses, tell the client how many revisions remain.
  • As a goodwill gesture, you could offer to do some additional work that isn’t billable to the client. 

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